John Sewell 0 3 Customer EngagementCustomer Experience November 1, 2020 How Nike’s Customer Orientation Strategy Drives Customer Loyalty Nike has grown from a single man selling running shoes from his car into one…Read More
John Sewell 0 2 Customer EngagementCustomer Experience October 14, 2020 Three Essential Steps To Put Your Customers Front & Centre You might argue that Apple understands its customers better than the customers themselves. Over the…Read More
John Sewell 0 3 Customer EngagementCustomer Marketing August 7, 2020 How To Transform Your Employees Into Brand Advocates The energy industry is one of the most competitive fields in the UK. Around 15-17% of customers…Read More
John Sewell 0 2 CommunityCustomer CrowdsourcingCustomer Marketing June 25, 2020 Six Steps to Find, Activate and Empower Brand Advocates Last year’s Advofest conference saw industry leaders come together to share experiences and lessons about…Read More
John Sewell 0 2 CommunityCrowdsourcingCustomer Marketing June 25, 2020 How the construction community transformed On The Tools into a social media powerhouse Last year we were delighted to welcome Lee Wilcox to speak at Hyve’s Advofest, where…Read More
John Sewell 0 2 Customer EngagementCustomer MarketingLoyalty June 25, 2020 How National Express developed a human connection with its loyal customers At Advofest 2019 we were very fortunate to be able to welcome a number of…Read More
John Sewell 0 4 Co-CreationCustomer MarketingFeatured June 17, 2020 How GoPro dominated its industry with user generated content When 26 year-old Nick Woodman retreated to Australia after an entrepreneurial failure, he had no…Read More