October 7, 2019
Re-examining Loyalty and thinking about the future
I have recently bought a new purse. You might think this isn’t a major thing…
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August 16, 2019
Customer Relationship Empowerment
Customer Relationship Empowerment - what is it and why is it important? The term Customer Relationship…
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August 11, 2018
Customer Advocacy Reimagined
Striving to have loyal customers isn’t enough anymore, we need to move towards creating advocates…
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