A Customer Experience Celebration

The home of football became the home of CX for a day as over 500 people gathered at Wembley Stadium to celebrate the year’s best Customer Experience achievements. Our very own, Yiannis Maos, was in attendance as Head Judge of the best International Business category. He also had the privilegeĀ of presenting the top award to the CX professional of the year.

The event, now in its 9th year, has become the biggest CX celebration in the world! The awards celebrate organisations and people who go above and beyond to ensure customers get the best possible experience.

Event

Customer Experience Awards 2017

Location

Wembley Stadium, London

Date

28th September 2017

It's great to see customer experience go from strength to strength here in the UK. The standard of the categories was extremely high this year which made judging extremely hard. Well done everyone that entered and especially the winners!

Yiannis Maos Co-Founder & CMO, Hyve
Yiannis Maos Customer Experience Award

And the winner is...

Kath Chivers

Winner of CX professional of the year was Kath Chivers, Vice President of Sales Operations. Kath won for her sterling work in transforming CX standards across the UK contact centre industry.

Exceptional Quality

Firstsource also won Large Contact Centre of the year for their partnership with Sky.

Kath is committed to delivering superior customer service and works to raise customer service standards across the UK contact centre industry.

Rajesh SubramaniamCEO, Firstsource

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