All In One Customer Advocacy Platform
The Hyve platform provides you with the tools you need to
discover, engage and grow your community of brand advocates at scale.
Convert loyal customers to Advocates
Discover potential advocates from your social media following who are already engaging with your brand and invite them to your community.
Net Promoter Score (NPS) Programme
Activate your net promoter programme to a new level by giving your promoters an opportunity to spread positive word of mouth to build loyalty and trust.
Customer Relationship Management (CRM)
Monitor your customers life time value and frequency of purchase in your CRM to identify happy and loyal customers to invite to your advocacy community.
Collaborate with your advocates
Communities that engage
Providing you with community tools such as Forums, Customer referrals, Social Sharing Q&A and Competitions that will increase engagement and encourage your advocates to have meaningful conversations.
Providing you with crowdsourcing tools such as Polls, Surveys, Ideation and Customer panels to empower your innovative customers to come up with novel ideas and help you bring new products to market quicker.
Co-create your marketing
Providing you with co-creation tools to collect User Generated Content such as Reviews, Videos, Pictures, Blog content, Picture that outperforms traditional marketing.
Measure success of your advocacy programme
Track every advocate engagement to measure the return on investment. We help you track advocate-influenced leads generated, conversions, renewals and upsells.
Measure the health of your advocacy program by tracking advocate recruitment conversion, programme promotion and ongoing advocate participation.
Gain actionable insight into your advocacy programme by tracking advocate activity to optimise your campaigns to increase engagement.
Reward advocates for their participation
Recognise your advocates’ participation with custom brand badges that will elevate their status and motivate them to spread positive word of mouth.
Custom Brand Rewards
Create custom brand rewards to recognise your advocates in a special way that will connect with them at an emotional level.
Allow your advocates to donate to their favourite charities that align with their values in exchange of points earned through collaboration with your brand.
Customer collaboration that drives revenue
Engage with your customer advocates in a meaningful way to help your sales, marketing,
customer and product teams to achieve your organisation objectives.
Reduce your cost of
acquisition and increase
Engage customers to
improve your customer
Unleash your customers
creativity to generate
Crowdsource and validate
new ideas for your products